Vocus Reviews

(based on 2 reviews)

424 of 811 people found this review helpful

We've been using Vocus for two years now and I would not recommend this service. We signed up because Vocus claimed they offer international media monitoring, but unfortunately that isn't the case. The only coverage the system really picks up is broadcast and online. They do not monitor any of our key trade publications (B2B company) and nothing on an international level. Also, their service is absolutely terrible. Every time I contact our account rep with a question, it takes multiple emails and phone calls to receive a response. When you call into the 800 number, you can get someone live but that support team can only answer questions about functionality of the database, not any type of question on media monitoring.

Pros include:
- PR database is pretty extensive.
- Ability to distribute media pitches through the database (through a customized approach that doesn't look like Spam).
- Broadcast coverage.

Con's include:
- Must sign a year contract; will not offer a monthly subscription based service.
- Terrible service.
- Very limited print monitoring. Only monitors a few consumer based publications. We pay for another service (Burrelles) for print monitoring.
- No international monitoring.
- No radio monitoring.
- Limited online coverage monitoring. (Read the full review)

In summary, I would not recommend Vocus to a friend.

411 of 811 people found this review helpful

Vocus tries to get people to sign up for a year, but won't allow monthly subscriptions. The actual value of the functionality provided is low, and the consulting and software are overpriced. But once you sign up, there is no going back. Vocus states they do this because they want to build a long term relationship, but its more likely because most people would cancel after a few months. Its a gym membership sale essentially.

There must be better options in the marketplace than this.

In summary, I would not recommend Vocus to a friend.